Wednesday, May 25, 2011

I got ANOTHER response

Ignoring my repeated previous responses, I got yet another response from McDonald's.

This is still kinda form-lettered, but a little more tailored.
Dear Mr. Unprdctble:

Thank you for taking the time to share your recent experience at the McDonald’s located at 1305 Powers Ferry Road, Marietta, GA. As the General Manager of this restaurant, I apologize that you were not satisfied with your recent visit.

Our goal is 100-percent customer satisfaction and my team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. I’m sorry that you encountered slow service in the Drive-Thru and that your soda was under-filled.

Please be assured that your comment serves as a valuable reminder that our customers are our number one priority. I have shared your experience with my team. If you have any further problems please don’t hesitate to call me.

Please give me a call at your convenience to discuss your visit or accept our apology and stop back by with this letter for a free meal.


General Manager's Name
General Manager
Powers Ferry Road McDonald’s
(770) XXX-XXXX
Note the underlining! It really was underlined there in what was sent!

Now, should I call or not? And if so, what should I say other than "Dude! You need to actually fill cups!"?