Friday, May 20, 2011

I got a response!

So, I got a response from my complaint to McDonald's.

On May 18, I got the following:
Hello Smply:

I want to thank you for taking the time to share your recent experience at the McDonald's in Marietta, GA with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

I am sorry for your dissatisfaction with the portion size of the drinks and for the slow service you received. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.

Again, Smply, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

McDonald's Customer Response Center
What's funny is I got the exact same form letter on May 19.

I doubt anything will be done, but peeps said they wanted to know if I got a response.

Sunday, May 15, 2011

My letter to McDonald's

I had a pretty wrong experience at my local McDonald's. So bad that I decided to write a letter, which I'm sharing with you.
Today, I was embarrassed for my local McDonald's.

Today, I visited the McDonald's on Powers Ferry just south of Delk. I spent two or three minutes waiting to decide when another customer told me about the 2 for $2.50 Egg McMuffins. So, I made my purchase of 2 Egg McMuffins, a pair of hashbrowns, and a large soda at 9:47am.

During the time I was waiting for my food, three customers complained about the orange juice filling an inch below the cup lid. The employee's response was always "That's for room in case you want ice." Seriously, who wants ice in their orange juice? I say charge an extra nickel and fill it -- and if someone wants ice in their OJ, it becomes their loss of volume and a few cents in McD's pockets. (This is not my first complaint about this as when I order through the drive through, my soda is always an inch from the top -- and it has ice in it)

I digress -- I continued waiting for my food. Eventually, people who ordered as I walked in had finished eating their meals and left. In the end, it took thirteen minutes from the time I ordered to the time I got my food. Thirteen minutes to get something off the menu labeled a "Number One." That is beyond ridiculous for a "fast food" restaurant when there was only one order in front of mine.