This is still kinda form-lettered, but a little more tailored.
Dear Mr. Unprdctble:Note the underlining! It really was underlined there in what was sent!
Thank you for taking the time to share your recent experience at the McDonald’s located at 1305 Powers Ferry Road, Marietta, GA. As the General Manager of this restaurant, I apologize that you were not satisfied with your recent visit.
Our goal is 100-percent customer satisfaction and my team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. I’m sorry that you encountered slow service in the Drive-Thru and that your soda was under-filled.
Please be assured that your comment serves as a valuable reminder that our customers are our number one priority. I have shared your experience with my team. If you have any further problems please don’t hesitate to call me.
Please give me a call at your convenience to discuss your visit or accept our apology and stop back by with this letter for a free meal.
General Manager's Name
Powers Ferry Road McDonald’s
Now, should I call or not? And if so, what should I say other than "Dude! You need to actually fill cups!"?