Friday, May 20, 2011

I got a response!

So, I got a response from my complaint to McDonald's.

On May 18, I got the following:
Hello Smply:

I want to thank you for taking the time to share your recent experience at the McDonald's in Marietta, GA with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

I am sorry for your dissatisfaction with the portion size of the drinks and for the slow service you received. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.

Again, Smply, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

McDonald's Customer Response Center
What's funny is I got the exact same form letter on May 19.

I doubt anything will be done, but peeps said they wanted to know if I got a response.

No comments: